sorangpntbТруды ГПНТБ СО РАНProceedings of SPSTL SB RAS2618-75152712-7915ГПНТБ СО РАН10.20913/2618-7515-2022-1-65-71sorangpntb-640Research ArticleОБЗОРЫ, РЕЦЕНЗИИ, ДИСКУССИИSUMMARIES, REVIEWS, DISCUSSIONSБиблиотеки США в поисках эталонной модели справочного обслуживанияUS libraries in search for a standard model of reference servicesНещеретМ. Ю.NeshcheretM. Yu.

Нещерет Марина Юрьевна,кандидат педагогических наук, ведущий научный сотрудник Центра по исследованию проблем развития библиотек в информационном обществе

Москва

Neshcheret Marina Yurievna, Candidate of Pedagogical Sciences, Leading Researcher at the Center for the Study of Problems of Library Development in the Information Society

Moscow

mner@rsl.ruРоссийская государственная библиотекаРоссияRussian State LibraryRussian Federation202220042022016571Copyright © Нещерет М.Ю., 20222022Нещерет М.Ю.Neshcheret M.Y.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://proceedings.gpntbsib.ru/jour/article/view/640

Статья посвящена эволюции моделей справочного обслуживания в библиотеках США начиная с разработки теоретической концепции в начале ХХ в. и заканчивая инновационными моделями современности. Цель – рассмотреть основные подходы к организации справочного обслуживания, дать характеристику наиболее распространенных его моделей и описать примеры их практической реализации в публичных и университетских библиотеках США. Показано, как сотрудники справочных служб библиотек пытаются переосмыслить, переоснастить, модернизировать справочные службы при помощи экспериментов и инициатив по информационному взаимодействию с пользователями. Отмечено, что главным «камнем преткновения» на пути к идеальной модели справочного обслуживания является справочное бюро (reference desk). Ряд исследователей полагает, что с увеличением объема доступной информации и технологических инноваций прежняя организационная модель препятствует эффективному использованию библиотечного персонала. Разработка концепции справочного обслуживания, способной обеспечить инновационную конкурентную позицию, отвечающую будущим ожиданиям пользователей справочно-библиографических услуг, продолжает оставаться ключевой задачей в эпоху цифровизации.

The article is about the evolution of reference service models in US libraries, starting with the development of a theoretical concept in the first half of the nineteenth century and ending with innovative models of today. The author’s object is to consider the main approaches to the organization of reference services, to give the description of the most common models, and to describe examples of their practical implementation in public and university libraries in the USA. The article reveals how reference librarians are trying to rethink, re-equip and modernize reference services with the help of experiments and initiatives for information interaction with users. The reference desk in the article is marked as the main “stumbling block” on the way to an ideal SBO model. A number of researchers believe that with the increase in the volume of available information and technological innovations, the previous organizational model hinders the effective use of library staff. The development of a reference service concept capable of providing an innovative competitive position that meets the future expectations of reference services users continues to be a key problem in the era of digitalization.

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The authors declare that there are no conflicts of interest present.