CONSUMER REQUIREMENTS FOR ELECTRONIC INFORMATION SERVICES  AS A BASIS FOR ASSESSING THEIR QUALITY

E. N. Ogneva

doi:10.20913/2618-7515-2019-2-40-43

CONSUMER REQUIREMENTS FOR ELECTRONIC INFORMATION SERVICES AS A BASIS FOR ASSESSING THEIR QUALITY

E. N. Ogneva

https://doi.org/10.20913/2618-7515-2019-2-40-43

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Abstract

Issues of assessing the quality of electronic information services of libraries are considered. The importance of taking into account consumer requirements for information services for managing the quality of customer service is noted. The concept of the quality of library information service is characterized as an applied concept related to the requests and expectations of the user to whom the service is provided. Consumer requirements for electronic information services, highlighted by library and information specialists, as well as specialists in the field of qualimetry, are described.

Keywords

quality management, electronic information services, properties of information services, customer requirements

About the Author

E. N. Ogneva

Kemerovo State University of Culture
Russian Federation
Ogneva Ella Nikolaevna - Senior Instructor of the Department of Automated Information Processing Technology

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For citations:

Ogneva E.N. CONSUMER REQUIREMENTS FOR ELECTRONIC INFORMATION SERVICES AS A BASIS FOR ASSESSING THEIR QUALITY. Proceedings of SPSTL SB RAS. 2019;(2):40-43. (In Russ.) https://doi.org/10.20913/2618-7515-2019-2-40-43

This work is licensed under a Creative Commons Attribution 4.0 License.

ISSN 2618-7515 (Print)
ISSN 2712-7915 (Online)

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Proceedings of SPSTL SB RAS