The quality management system in libraries’ activities
https://doi.org/10.20913/2618-7575-2021-2-65-72
Abstract
Active expansion of methods for searching, collecting, processing, storing and providing information, as well as emergence of competitors for libraries, gave rise to the problem of the quality of services provided. To raise the quality of services, it is necessary to form the institutions’ own quality management system (QMS), based on the ISO 9000 series standards.
The article considers the main data of a number of libraries of the Russian Federation on the QMS implementation and development. The emphasis is made on the fact that implementation of the quality management system guarantees meeting the requirements and expectations of library users, and hence the implementation of one of the principles of the ISO 9001 standard - customer orientation. The quality management system gives confidence to the management and staff of the library, as well as to consumers in the provision and expectation of products and services that fully meet the requirements of the ISO 9001 quality standard.
It is emphasized that the QMS implementation is impossible without the library staff participation. It is important to share responsibilities among the library staff, to create a working group led by a senior management representative, to study customer requirements for the library’s products and services, and prepare and document the organization’s quality management system’ procedures. Continuous perfection of the library’s quality management system contributes to the improvement of the entire organization management activities.
The object of this article is to substantiate theoretically the importance of using the quality management system in modern libraries. In accordance with it, the following general scientific methods were applied: system analysis as the main method, content analysis of scientific articles and GOSTs of the 9000 series in the field of quality, terminological analysis.
About the Author
E. A. Kosolapova
House of Officers of the Baltic Fleet
Russian Federation
Russian Federation
Kosolapova Evgenia Aleksandrovna, Candidate of Pedagogical Sciences, Head of the Library
Kaliningrad
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For citations:
Kosolapova E.A. The quality management system in libraries’ activities. Proceedings of SPSTL SB RAS. 2021;(2):65-72. (In Russ.) https://doi.org/10.20913/2618-7575-2021-2-65-72
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